Returns & Refunds

At JoyHearth, we want your experience to be smooth and magical from start to finish. That's why we offer a 30-day money-back guarantee starting from the delivery date.

When Can I Request a Return?

You may request a return within 30 days of delivery if the item is:

• In perfect condition
• In its original packaging
• Complete, with all original accessories
• Accompanied by proof of purchase

How to Start a Return

To start a return, contact us at support@joyhearth.com. Once we review your request, we will send you the return instructions and the correct return address for your region.

Please do not ship any item back without contacting us first.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the product arrived damaged, you received the wrong item, or the product has a manufacturing defect. In these cases, JoyHearth will cover the return shipping costs.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

Exceptions

We cannot accept returns if:

• The item arrives incomplete
• The original packaging is missing
• The damage was caused by misuse
• More than 30 days have passed since delivery

Exchanges

To exchange an item, please request a return first and then place a new order.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved. If approved, refunds are processed within 3–10 business days to your original payment method.

If more than 15 business days have passed since your refund approval, please contact us at support@joyhearth.com.

Consumer Rights

We comply with applicable consumer protection laws and respect the minimum customer rights required in your country or region.