Legal

Privacy Policy

Last updated: October 6, 2026

JoyHearth, a brand operated by Faithwell Commerce LLC ("we", "us", "our"), operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). JoyHearth is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

Personal Information We Collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. Depending on how you interact with our Services, we may collect:

  • Contact details, including your name, shipping address, billing address, phone number and email address.
  • Payment information, including payment confirmations and transaction details.
  • Account information, such as login details and preferences.
  • Order and transaction information, including products viewed, added to cart, purchased or returned.
  • Communications you send to us through customer support or email.
  • Device information, such as IP address, browser type and device identifiers.
  • Usage information about how you interact with our website and Services.

How We Collect Information

  • Directly from you, when you place an order, contact us or use our Services.
  • Automatically, through cookies and similar tracking technologies.
  • From Shopify and the service providers who help operate our store.
  • From marketing and analytics partners.

How We Use Your Information

  • Provide and improve our Services: process orders and payments, ship products, provide customer support and improve the shopping experience.
  • Marketing and advertising: send promotional emails and updates, and show personalized advertisements related to our products.
  • Security and fraud prevention: protect against fraudulent or unauthorized activity and secure transactions and accounts.
  • Legal compliance: comply with applicable laws and respond to lawful requests from authorities.

How We Share Personal Information

We may share your information with:

  • Shopify and service providers that help operate our business
  • Payment processors and shipping providers
  • Marketing and analytics partners
  • Authorities, when required by law

We do not sell your personal information.

Shopify

Our store is hosted on Shopify, which processes personal information to provide and improve the Services. To learn more, see the Shopify Privacy Policy.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic and personalize your shopping experience. You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

Data Security

We use reasonable security measures to protect your personal information. However, no method of online transmission or storage is completely secure.

Your Rights

Depending on where you live, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request a copy of your data

To exercise any of these rights, contact us at support@joyhearth.com.

International Transfers

Your information may be processed outside your country of residence, including by Shopify and our service providers.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at support@joyhearth.com.